Challenges faced by some Japanese companies when responding to overseas regulatory investigations — Part 1: The customer is God

In Part 1 of the series, “Challenges faced by some Japanese companies when responding to overseas regulatory investigations”, Ayumi Fukuhara and John Lane explore how a single-minded focus on customer satisfaction can be used as an inappropriate justification for non-compliance with laws and regulations, and what companies can do to mitigate this risk.
Duration : 14 minutes
*This podcast was recorded on July 12, 2022.